Philips Respironics

Summer Research Internship

DESIGN RESEARCH : SERVICE DESIGN 

People focused Research for Philips Healthcare

Working with the People Research and Service Design team at Philips Respironics, I had the opportunity to work on healthcare services around Obstructive Sleep Apnea (OSA) and Chronic obstructive pulmonary disease (COPD).

As most of the work is under NDA, I can only talk about the tools and processes I worked and learned in this internship:

– Service Mapping

– Field Research

– Video Prototyping

– Product Retail Research

– Collaborative Workshops

– Co-creation Workshops

– Presentations to Stakeholders

Team

Peter Weeks and Jessica Weeden

3 Months Summer Internship

Tools & Processes

Product Research, User interviews, A/B Testing, Co-creation Workshops, Contextual Inquiry, Prototyping, Service Blueprinting, Customer Journey Mapping, Field Research, Video Editing