DESIGN RESEARCH : SERVICE DESIGN
Philips Respironics
Summer Research Internship
People focused Research for Philips Healthcare
Working with the People Research and Service Design team at Philips Respironics, I had the opportunity to work on healthcare services around Obstructive Sleep Apnea (OSA) and Chronic obstructive pulmonary disease (COPD).
As most of the work is under NDA, I can only talk about the tools and processes I worked and learned in this internship:
– Service Mapping
– Field Research
– Video Prototyping
– Product Retail Research
– Collaborative Workshops
– Co-creation Workshops
– Presentations to Stakeholders
Team
Peter Weeks and Jessica Weeden
3 Months Summer Internship
Tools & Processes
Product Research, User interviews, A/B Testing, Co-creation Workshops, Contextual Inquiry, Prototyping, Service Blueprinting, Customer Journey Mapping, Field Research, Video Editing